Privacy We take your privacy very seriously. When using our site, we want our customers to feel confident that their personal information and credit card data is protected. In the same way as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience.

Personal data

Information is collected about you when you place an order such as your email address, invoice/delivery address and telephone number so that your order may be successfully fulfilled and that you may be contacted to update on the progress of your order. We do not share or store any financial details (credit/debit card information).

We take appropriate precautions and follow industry best practices to make sure this information is not lost, misused, accessed, disclosed, altered or destroyed. To protect your personal information, when you place an online order and provide your payment card information, the information is encrypted using secure socket layer technology (SSL).

We will only use the information that we collect about you lawfully and will not pass it onto third parties, or send you marketing emails unless you have chosen to receive updates by signing up to our mailing list. We will not email you in the future unless you have given us your consent, or it is directly relevant to an order you have placed. You can also unsubscribe to our mailing list at any time, either by using the unsubscribe button on our newsletters or by contacting us and asking to be removed.

With larger parcels or pieces of furniture, we use a courier service and for this, customer information such as name, address, email address and telephone number will be entered onto their online booking system in order to organise the delivery successfully. We use a combination of courier services, DPD, Parcel Force and are own trustworthy local courier who all have their own GDPR Privacy Policy.

Our online store is hosted by wordpress, who provide us with an online ecommerce platform woo commerce. Your data is stored securely through wordpress data storage and databases behind a firewall.

Use of Cookies

We use cookies on our website only to ensure the best browsing experience, and allow certain aspects of the website and shop function to run correctly.

You have the option to disable cookies in your browser, or delete them upon leaving our website should you wish.

First Party Cookies

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of the site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

Third Party Cookies

There may be occasional third party cookies used – for instance where we add social media buttons creating links to Instagram, Facebook, Pinterest etc. – and you should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of relevant sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Access to your information

You have the right to request a copy of the information we hold about you. If you would like this please email me at . You may ask to correct or remove information that is inaccurate. If you have any concerns about this privacy policy please contact me.


Anyone who has opted in to marketing has the option to unsubscribe from Homeward with immediate effect. You may email us directly at any time if you wish to unsubscribe or use the link at the bottom of our newsletter to change your preferences. Please email